ProSupport Infrastructure Suite
Trusted by Leaders, Delivered by Experts: World-class companies rely on ProSupport to keep their Dell infrastructure running smoothly. We take pride in this responsibility and strive to deliver exceptional support every day.
ProSupport
When you choose ProSupport for Infrastructure, highly trained experts are there around the clock and around the globe to provide comprehensive hardware and software support.
ProSupport Plus
ProSupport Plus for Infrastructure is the ultimate solution for customers seeking preventative maintenance and optimal performance on their business-critical assets
Add-On Service
Customize your support further with options for personalized technical insights, data security enhancements, and even on-site support for remote locations.
ProSupport Infrastructure Suite | Basic Hardware Support | ProSupport | ProSupport Plus |
| Technical support availability and response objective | 9/5, Immediate | 24/7 Immediate | 24/7, Immediate |
| Convered products | Hardware | Hardware & Software | Hardware & Software |
| Onsite reponse | Next Business Day (NBD) | NBD or 4 hours | 4 hours |
| ProSupport AIOps Platforms |  | | |
| Dell Sercurity Advisories | | | |
| Proactive issue detection with automated case creation | | | |
| Predictive hardware anomaly detection | | | |
| Access to software updates | | | |
| CloundlQ Cybersecurity Assessment | | | |
| Incident Manager for Severity 1 events | | | |
| Enhanced Mission Critical support | | ||
| Priority access to remote senior support engineers | | ||
| Service Account Manager | | ||
| Proactive system maintenace | | ||
| Limited 3rd party software support | | ||
| ProSupport Suite Add-On Services | |||
| Keep Your Hard Drive / Keep Your Component for Enterprise | Optional | Optional | Optional |
| Optimize for Infrastructure | Optional | Optional | |
| Onsite Diagnosis Service | Optional | Optional | |
| Technical Account Manager-Infrastructure Guidance | Optional | Optional | |
| Technical Account Manager-Designated Remote Support | Optional | Optional |
